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DELIVERY
ARSENIS eShop offers products for online purchase to customers within and outside Greece.
Online sales outside of Greece are offered in selected items. Special shipments outside Greece can be potentially executed following certain agreement.
Handling, dispatch and delivery of orders are carried out on a daily basis, except Saturdays, Sundays and public holidays.
Once the order has been dispatched, you will be notified by e-mail.
All delivered goods are accompanied by the appropriate fiscal documentation. If a shipment is intended as a gift, please give us notice during the ordering procedure as to ship the order with a simple shipping document.
Upon receipt of your product, we recommend that you personally check the product delivered and confirm that its packaging remains intact.
In case of delay, please contact us at sales@arsenis.gr or call us at (+30) 210 3630310 to inform you about your order.
Shipping within Greece
Shipping takes place through collaborating courier service companies.
- Orders equal or over 50€ are shipped free of charge.
- For orders under 50€ shipping cost throughout Greece is set at 5€.
- For items that weight over 2 kg, there may be an extra charge.
The indicated prices include VAT.
Shipping outside Greece
Shipping takes place through collaborating courier service companies.
- Orders equal or over 600€ (European Union) and 1.000€ (Rest of the World) are shipped free of charge.
- For orders under 600€ or 1.000€, the shipping costs depend on the given delivery location.
- For items that weight over 2 kg, there may be an extra charge.
- For any other special shippment, prior communication with the customer takes place in order to inform him or her about the shipping options of the cooperating foreign courier companies and their costs.
The indicated prices include VAT.
Delivery Time
Products are delivered by ARSENIS eShop to the courier company within 1 to 3 workdays from the date your order was confirmed, unless expressly stated in the product page.
From the moment of delivery to the courier company, it is estimated that the shipment to the address indicated will be concluded in the following working day.
For regions within Greece considered as “Hard to reach” by the courier company, the delivery time might vary.
In any case, the delivery will be scheduled in accordance with the availability of the product either stated on the product webpage or sent to you by the ARSENIS eShop administrators. The aforementioned time estimations may differ in cases of force majeure.